About (bp)²

[bp]2 is a process-driven organization. Service level agreements (SLAs) are established for each process that customers contract to [bp]2. SLAs include both quantity and quality metrics. Key performance indicators (KPIs) are established for each process step in contracted processes. KPIs also include quantity and quality metrics. [bp]2 tracks, manages, and optimizes performance relative to baseline KPI expectations. Consequently, performance against SLAs is enhanced by [bp]2’s focus on meeting its KPI targets.

[bp]2 applies its process-driven approach to all aspects of the company, including aspects that its customers never see. Employees are rewarded according to their meeting or exceeding KPIs assigned to them. Employees operate at a level five (optimizing) process maturity level. Process performance is always improving as new technologies become available and as practice advances are discovered by [bp]2, academic researchers, professional societies, and other experts.